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Answers about morsagvan™ adult miniature scenes, product selection, assembly, payment, shipping, returns, and customer support.
01. What does morsagvan™ sell?
We focus on adult miniature scenes and related hobby products. Read each listing to confirm whether the selected product is an assembly kit, a component, an accessory, or an assembled item.
02. Are these children's toys?
Our products are intended for adult hobby making and display. Small parts, sharp edges, tools, adhesives, or electrical components may require careful handling. Keep them away from children and pets.
03. Is assembly required?
Assembly requirements vary by product. Review the description and instructions before ordering. A photographed finished scene does not, by itself, mean the item arrives assembled.
04. Are tools and glue included?
Only the items expressly identified in the product's included-parts information are included. Glue, paint, tools, batteries, lighting components, display covers, and photographic props should not be assumed to be supplied.
05. Will separate miniatures fit together?
Compare the scale and actual dimensions of each item. Products are not universally compatible. Contact support before purchase if a precise fit is essential.
06. What if a component is missing?
Email service@morsagvan.com with your order number, product and variant, the affected part number where available, and relevant photos. We will review the issue and provide an appropriate solution.
07. How long does processing take?
Orders are typically processed within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days. Processing is separate from transit time.
08. How long is U.S. shipping?
Estimated U.S. transit time is generally 10–15 business days after dispatch. Estimates are not guarantees and can be affected by carrier operations, customs, weather, holidays, or destination conditions.
09. What does shipping cost?
Available methods and shipping charges are displayed at checkout based on the order and destination. Review the final total before payment. Other destinations may have different services and estimates.
10. How do I track my order?
When tracking is available, shipment details are sent to the checkout email after dispatch. The first carrier scan may take time to appear. Contact support if updates stop for an extended period or a parcel appears missing.
11. Can I change or cancel an order?
Contact us immediately. We will try to assist before fulfillment, but changes may no longer be possible after preparation or shipment progresses. A successfully canceled order before fulfillment has no cancellation fee.
12. What is the return window?
Request an eligible preference return within 30 calendar days after confirmed delivery. Items should generally be unused, unassembled, and in original condition with supplied components. Review the Return & Refund Policy before returning anything.
13. Who pays return shipping?
Customers generally pay return shipping for eligible preference returns. For verified damaged, defective, incorrect, or materially misdescribed items attributable to us, we provide an appropriate remedy without additional cost for the qualifying issue. No restocking fee applies to approved returns.
14. When will I receive my refund?
For approved returned merchandise, we initiate a refund to the original payment method within 5–10 business days after receipt and inspection. Payment providers may require additional posting time. Refunds for canceled, unshipped orders do not require a returned item.
15. Where should I send a return?
Wait for return approval and the destination provided by customer support. Do not use our registered business address or the original parcel's sender address unless specifically authorized.
16. How can I contact you?
Email service@morsagvan.com or call +86 13246725070. Service hours are 8:00 AM – 10:00 PM (China Standard Time (UTC+8)). Include your order number where relevant.