A small world.
A considered journey.
Processing：2–4 business days after payment confirmation.
Peak processing：Up to 5 business days.
Estimated U.S. transit：10–15 business days after dispatch.
Shipping charges：Displayed at checkout.
01. Preparing your order
Orders are typically processed within 2–4 business days after payment confirmation. During peak periods, processing may take up to 5 business days.
Business days exclude weekends and applicable public holidays. Processing takes place before dispatch and is separate from carrier transit time. Any product-specific production period, if applicable, is disclosed before purchase.
02. Estimated U.S. transit
For supported U.S. destinations, estimated transit time is generally 10–15 business days after dispatch. Allow for both processing and transit when planning a purchase.
These are estimates rather than guaranteed arrival dates. Weather, holidays, carrier operations, customs where applicable, and destination accessibility can affect delivery.
03. Shipping methods and charges
Available shipping methods and applicable charges are displayed at checkout based on the order and destination. Review the shipping amount and final order total before completing payment.
A specific service, remote-area delivery, PO box, or other restricted destination is available only when offered at checkout or expressly confirmed for the order.
04. Fulfillment and shipping origin
Orders may be fulfilled from our own or partner facilities according to inventory availability and destination, including domestic or international facilities.
We do not promise local U.S. dispatch unless expressly stated for the order. Our registered business address is not automatically a warehouse, collection point, or return destination. Contact support if origin information is important to your purchase.
05. Shipment tracking
When tracking is available, shipment details are sent to the email address used at checkout after dispatch. Check spam or junk folders if necessary.
A label may be created before the first carrier scan appears. Updates can pause between transport networks. Contact us with your order and tracking references if updates remain unclear for an extended period.
06. Delivery address accuracy
Check the recipient name, street, unit number, city, region, postal code, country, and contact details before submitting an order.
If you notice a mistake, contact us immediately. We will try to assist before fulfillment, but changes may no longer be possible after preparation or dispatch. A correction is not confirmed until accepted by us.
07. Delayed or missing shipments
Email service@morsagvan.com if tracking stops for an extended period, delivery substantially exceeds the estimate, or a parcel appears lost. Include your order number and tracking reference.
We will investigate with the relevant parties and work toward an appropriate resolution. If we cannot ship within the promised period, we will provide revised information and the delay-consent, cancellation, or refund options required by law.
08. “Delivered” but not found
Check the delivery area, household members, building reception, and available carrier notices or photographs. Contact us if the parcel remains missing.
A “Delivered” scan alone does not automatically resolve a disputed delivery or prevent review. We consider the shipment records and circumstances rather than transferring every delivery risk to the customer.
09. Separate parcels and damaged contents
An order may arrive in separate parcels with different tracking references. You will not be charged additional shipping merely because we divide an order into multiple shipments.
For damaged or missing contents, retain the packaging where practical and report the issue promptly, preferably within 7 calendar days. This preferred reporting period does not remove mandatory rights. Include photographs and the affected part details where relevant.
10. Other destinations and import charges
Destinations outside the United States are available only where supported at checkout. Their services and delivery estimates may differ; contact support before ordering if the applicable estimate is not clear.
Review whether duties and import taxes are included in checkout. Charges not collected there may be payable by the recipient where applicable and permitted by law. Bank conversion fees are separate from shipping charges.
11. Returned-to-sender parcels
If a parcel is returned because of an address issue, failed collection, refusal, or another delivery problem, contact us so we can establish the cause and available next steps.
Any proposed reshipping charge will be explained before you agree. Merchant-caused errors and mandatory consumer remedies are assessed separately.
12. Changes, cancellations, and support
Request changes or cancellation as soon as possible. No cancellation fee applies when an order is successfully canceled before fulfillment. Once fulfillment or shipment has progressed, cancellation may no longer be possible.
For shipping assistance, email service@morsagvan.com. Refunds for canceled, unshipped orders do not depend on a merchandise return. Nothing in this policy limits rights that cannot lawfully be excluded.