When a tiny detail
needs attention.
Return request window：30 calendar days after confirmed delivery.
Approved returned merchandise：Refund initiated within 5–10 business days after receipt and inspection.
Restocking fee：No restocking fee for approved returns.
01. The return request period
Contact us within 30 calendar days after confirmed delivery to request an eligible preference return, such as a change of mind or an unsuitable selection when the item matches its description.
This standard preference-return period does not remove mandatory rights relating to defective goods, incorrect items, material misdescription, or other protections that cannot lawfully be limited.
02. Condition and included parts
Preference returns should generally be unused, unassembled, and in original condition, with supplied components, accessories, instructions, and original packaging where reasonably available.
Disclose cutting, gluing, painting, assembly, alteration, missing parts, or damage. Opening packaging alone is not proof of misuse. Defects discovered during proper assembly are assessed separately from damage caused by misuse.
03. Starting your request
Email service@morsagvan.com with your order number, product and variant, reason for return, and relevant photographs or video.
For a miniature-scene kit, identify any affected part using the instructions where possible. Wait for authorization and return instructions before sending merchandise.
04. The correct return destination
Do not send returns to our registered business address unless customer service specifically authorizes it. The sender address on the original parcel is also not automatic return authorization.
After approval, we provide the appropriate return destination, reference, and instructions. Ask for clarification before mailing if any details are incomplete.
05. Preference-return costs
Customers generally pay return shipping for eligible preference returns. Original outbound shipping charges are generally not refundable for a preference return unless applicable law requires otherwise.
No restocking fee applies to approved returns. Any lawful, applicable restriction will be assessed according to the product and circumstances rather than applied as an undisclosed charge.
06. Damaged, defective, or incorrect items
Report an issue promptly, preferably within 7 calendar days after delivery, with your order details and evidence that can be obtained safely. This preferred reporting period does not cut off mandatory rights.
For a verified damaged, defective, incorrect, or materially misdescribed item attributable to us, we provide an appropriate replacement, refund, or return solution without additional cost for the qualifying issue. An agreed replacement component may be appropriate for a missing or defective kit part.
07. Costs for merchant-caused issues
Contact us before purchasing return postage for a verified merchant-caused issue so we can arrange or approve the appropriate return method.
The resolution will address eligible original and return shipping costs without improperly shifting costs caused by our error to you. Applicable consumer law takes precedence.
08. Restrictions and assembly-related concerns
Personalized or clearly disclosed final-sale products, if offered, may have lawful preference-return restrictions. A discount alone does not make an item final sale.
Damage caused by unsuitable assembly, misuse, or unauthorized modification may affect preference-return eligibility. Assembly alone does not automatically remove remedies for a pre-existing defect or materially incorrect description.
09. Packing an authorized return
Protect delicate pieces, contain small components, and use suitable packaging to prevent movement and further damage. Include the supplied parts and the return reference requested by support.
Keep postage and tracking evidence. Tell support before mailing any damaged electrical or battery component, if applicable, so appropriate handling can be arranged.
10. Inspection and refund timing
For approved returned merchandise, we initiate the eligible refund to the original payment method within 5–10 business days after the item is received and inspected. Any shorter deadline required by law takes precedence.
Your bank or payment provider may need additional time to post the credit. If the original method cannot receive a refund, we will work with the provider on an appropriate lawful alternative. Contact us if the refund remains missing after the expected posting period.
11. Exchanges
Exchange availability depends on stock and the product requested. We will explain any applicable price difference or shipping charge before you agree.
If a direct exchange is unavailable, an eligible return and a separate new purchase may be the appropriate process. Confirm the scale, dimensions, and included components before selecting a replacement.
12. Cancellations and further review
Request cancellation as soon as possible. A successfully canceled order before fulfillment has no cancellation fee. Cancellation may no longer be possible once fulfillment or shipment progresses.
Refunds for canceled, unshipped orders do not require a returned item. If you disagree with an assessment, reply with your order number and the facts you want reconsidered. Nothing in this policy excludes mandatory consumer rights.